The mobile retail revolution
The 2012 African Mobile Factbook (Blycroft Publishing) revealed a few interesting revelations. Users know that commerce in Africa is steadily becoming dependant on mobile, says Bevan Ducasse, CEO of wiGroup. Some analysts are even predicting that Africa will become...Key BI trends for the year ahead
When it comes to predicting key areas of focus for IT in 2013, most analysts agree on three areas: big data; the cloud; and mobility, says Gary Allemann, MD at Master Data Management. These trends are driven primarily by business’ desire to improve the customer...BT enhances Contact portfolio
BT has announced innovative new capabilities for its BT Contact portfolio, designed to make organisations easier to do business with, while removing costs and complexity from their contact centre operations and enabling “omni-channel” customer service. Those...Pay for goods online using M-Pesa
Consumers in Kenya and Tanzania can now use M-Pesa to pay for a range of online goods and services including airline tickets, says Robin Philip, marketing director for South African payment services provider PayGate. “There is very little e-commerce activity in many...