The three elements of workforce optimisation
Workforce optimisation (WFO) helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, analyse to reveal insights, and drive actions that impact business results and the...Price hike to affect data centre pricing
Recently the National Energy Regulator of South Africa (NERSA) granted power utility Eskom an 8% average increase per annum over the next five years. Lex van Wyk, chief executive officer of Teraco Data Environments says that with five years of power increases above...Making a success of ERP implementation
An enterprise resource planning (ERP) system will change the way that a company does business, says Johani Marais, channel manager for Africa, Epicor Software Corporation. By helping to increase profits through improved efficiencies, enabling decision making and...IT departments are taking strain
When asking call centre managers how they go about choosing the technology that supports their business, the answers are invariably the same. They are approached by vendors who sell solutions, or perhaps they turn to analysts’ opinion. And sometimes, they rely on...Plessie partners with ShoreTel, Tellumat
KZN telecommunications company Plessie has announced that it has partnered with ShoreTel and ShoreTel’s South African distributor Tellumat Communication Solutions, to provide unified communications (UC) and enterprise contact centre (ECC) solutions to its extensive...