Preventing data breaches
Unauthorised access to information is one of the most prevalent cybercrimes in South Africa. Data has become the lifeblood of business – from financial information to the details of a company’s customers, data is the basis of every business transaction today. Unlawful...Keeping it simple with video
Video has long been touted as the new voice. There is no doubt that it is a high growth market, but will the simplicity of other modes of communication such as voice and instant messaging prevent its true potential from ever being fully realised? If video is ever to...FNB app available for BB10
FNB has announced that a BlackBerry 10 version of the FNB Banking App has been developed and is available for the new BlackBerry 10 operating system. The FNB app is currently in the BlackBerry store and is available as a free download. Since the app’s commercial...The value of BI in contact centres
Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, realtime interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability....Cisco unveils new Unified Access products
As organisations in South Africa face the ever-growing challenge of managing the growth of mobile devices and business applications across multiple networks, businesses are finding it difficult to consistently find time to address issues that are enabling innovation...