Large organisations not ready for POPI
The Protection of Personal Information Act (POPI) will soon be enacted into South African law and the latest draft has already been passed by the national assembly. However, many large and well-known organisations are not even attending to some of the basics of...HR experts advise school-leavers to upskill
Those leaving school are advised to earnestly embark on study to acquire a qualification, be it a degree, diploma or even a one-year certificate. This is according to human resource (HR) and recruitment experts, who state that it is best to initially start and...Six priorities for contact centres in 2013
If contact centres aren’t preparing to embrace these six key trends, they have already fallen behind, says Ian Goss-Ross, CEO of Elingo. Too many contact centres have relied on tried-and-trusted technologies for too long. But emerging trends and technologies that have...Predictive analytics for BI
Knowing what people will do before they do it is a useful skill. That’s why predictive analytics has the attention of the business intelligence (BI) world. Advances in statistical technology and computing power have made it possible to significantly improve predictive...FrontRange launches HEAT Cloud 2012.3
FrontRange, a leading provider of hybrid IT service management (ITSM) solutions, has announced the latest release of its cloud-based ITSM platform, HEAT Cloud 2012.3 which features significant enhancements in three primary areas: social IT; global and local support;...